Duties & Responsibilities:

• Perform routine hardware and software installations including desktop/laptop Operating systems
• Respond to requests for technical assistance from users within the organization in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Identify and escalate situations requiring urgent attention
• Coordinate with and assist other members of the team in various IT projects
• Liaise with different IT vendors to get product support and/or quotes
• Provide computer orientation to new company staff

Qualifications & Skills:

• 1 to 1.5 years experience in IT user support or help desk environment
• Bachelor’s Degree in Computer Science/Engineering / Information Technology / Telecommunication
• Certification from Microsoft and / or good skills in office applications like Word, Excel, Outlook etc. will be an added advantage
• Good oral and written communication skills